Support and Help Channels
A 60–minutes Ticket Response Guarantee
Each ticket you send to the client help and support Department will be attended to in less than 1 hour. All common issues will be resolved right away. Nonetheless, if the support request you have sent calls for the assistance of a qualified administrator, we will send the ticket to him and will let you know about the hold–off.
Professional Technical Assist Service
We offer you 24/7 technical help by using a turbo–fast ticket system integrated into your Control Panel. You’ll be able to e mail us anytime about any of the applications that come pre–installed on your virtual server, including the desired OS, the server administration panel and our custom created Web Site Control Panel.
A Descriptive Help Zone
A descriptive and constantly updated articles base is built into our in–house built Web Site Control Panel. It gives you quick tips on how to carry out all the basic website supervision jobs. The Help area offers extensive how to article tutorials and step–by–step video training. You can access the Help zone by clicking on the Help or Video buttons in the top right corner of each Control Panel section.