Customer Support Channels
A 1–hour Response Guarantee
Offering excellent quality support in good time is our top priority, so that we support each shared website hosting plan with a 1–hour ticket reaction guarantee. When you share a ticket or send us an e–mail, our client help and support crew will do all they could do to deliver the most satisfactory answer to your issue and to supply you with guidance in due time.
A Top–quality Support Service
Our assistance service is supplied by a group of proficient techs who are prepared to respond to your inquiry as fast as possible. It is easy to get in touch with the tech support team crew by starting a help support ticket from your Web Site Control Panel or by sending us an e–mail. On business days, you can also contact us on the telephone or make use of the online chat service.
An Intuitive Help Section
The Control Panel has a wide–ranging know–how base that’s included in all sections. In each area, you will find a Help control key that will load for you a list of step–by–step lessons on how to apply a particular option or perform a particular action. Also, we have made training clips allowing you to get a better idea of the Control Panel’s interface.