A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be replied to within maximum 1 hour after the ticket or email is received. If your issue calls for further assistance from an administrator, we’ll forward the support ticket or the e–mail to the person in charge and we will leave a note to let you know that more time will be required for finding the optimal solution. Furthermore if you order the Optional Managed Services package, all of the services included there will be performed whenever you wish.
A First–Rate Customer Support Service
Our customer support staff will be at your disposal 24/7 should you require help while working with the Web Site Control Panel or with any of the applications that we pre–install for your convenience on the server. What is more if you need assistance tackling all the ordinary admin tasks on your server, you can have a glance at our Optional Managed Services package, which includes backup hard disk drive space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
We have provided our Web Site Control Panel with an elaborate knowledgebase, which offers detailed explanations of its features and functions. Furthermore, we have prepared exhaustive video tutorials that will further show you how to carry out a given operation or solve a frequently experienced problem. The help articles and the tutorial videos are readily accessible from each Web Site Control Panel section through the Videos and Help buttons located in the top right corner.