A 99.9% Server Uptime
Our shared website hosting system is based on a solid, top–notch hardware architecture and a significantly modified Linux version. This is why, regardless of what your web site is, or how many site visitors you’ve got, or even if there is a DDoS attack, our hosting servers will stay up and your web sites will remain online.
All our shared website hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is important to also set up your own network infrastructure. This is why we built a custom–configured internal network in each one of our datacenters. Relying on premium–quality Juniper switches and routers, our internal network allows for hypersonic data transfer speeds and is completely redundant.
Thus, you can enjoy a 99.9% network uptime in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, irrespective of which hosting package you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not content with our web hosting services, or if you think that they are insufficient, or if you decide that you need to use a VPS web hosting rather than a cloud hosting account – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain total control over your domains even if you cancel your account with us.
24/7 Technical Support
We’ve mindfully chosen each individual member of our 24x7 support department to make certain that we can offer the best possible tech support you can possibly get. Each one of our support engineers has several years of experience working with hosting accounts behind his back, hence they know what they are doing. Plus, they’re available 24–7 – you can get in touch with them at any time and they’ll reply to you as quickly as possible.
Their average response time is just 20 minutes, whereas with many other hosting companies you are forced to wait for days. And we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to in under 60 minutes.