There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a support ticket system. It is the easiest form of communication for a number of reasons. In case no client support team member is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy ‘n’ paste extensive bits of info without having to worry about typographical errors, and if a given issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in the very same place, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will have to use at least two separate admin interfaces and this number could increase in case you would like to administer a number of domains. On top of that, lots of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while browsing your website files or customizing various account settings. The ticketing system is being monitored 24-7 by our technical support staff members and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get support. In contrast with some web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request information in regards to any billing or technical problem. Furthermore, you can see a variety of informational articles, which will help you fix the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one aim in mind – that you should be able to manage everything connected with your account from one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a question or experience a complication, you can get in touch with our customer care team members straight away without needing to log in to a different admin console. You can search through your files or check different settings within your account whilst submitting a new ticket or reading the reply to an older one. If you’ve got a large number of tickets and you’d like to find a particular one, you can resort to the intelligent search box, which is available in the Help section. We’ll make sure you obtain a response in less than 60 minutes irrespective of the nature of your question or problem.