There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a support ticket system. It is the easiest form of communication for a number of reasons. In case no client support team member is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy ‘n’ paste extensive bits of info without having to worry about typographical errors, and if a given issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in the very same place, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will have to use at least two separate admin interfaces and this number could increase in case you would like to administer a number of domains. On top of that, lots of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting an answer.