The availability of the customer and technical support that a shared website hosting company offers will tell you a lot for the services they offer too. When you're allowed to use just e-mails and tickets, you have almost certainly found a reseller not the actual hosting supplier. If this is the case, you may have to wait for a few days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the real hosting company for further help. If the provider can provide different ways of communication with quick response time available anytime, they're most likely the top provider, not a reseller. Therefore you'll reap the benefits of prompt assistance and top-notch support because they'll have immediate access to the servers where your account is. Regardless of the trouble - technical or sales, it's generally much better to get hold of your web hosting company directly using your favourite method of communication.
24/7 Customer Support in Shared Website Hosting
Our shared website hosting
include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting services well before you make a purchase or you are an existing customer and you have any kind of question or some difficulty, you can contact us anytime, including holidays and weekends. We have multiple channels to contact us - several phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any troubles which require longer time to investigate and deal with. In contrast to many other web hosting providers, our trouble tickets have a warranted maximum reply time of just 1 hour, thus regardless of what your problem is, it'll be resolved timely and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get timely help, particularly if your site is not functioning properly for some reason. Our Linux semi-dedicated hosting
feature 24/7 customer and tech support, so that in case anything happens, you are able to use a number of methods to contact us - phone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and general issues, which means that if you don't have an account yet, for instance, you will be able to find more details regarding our services, or we can assist you with less complicated technical problems. The second two options are for strictly tech matters or everything that's more time-consuming due to the fact that it is much easier follow the dialogue between you and our tech support team. The warranted maximum reply time for them is just 1 hour, the regular one - 15-20 min, so you will not have to wait for an entire day to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server
package that we offer features 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we offer different means of communication - phone support with several local numbers globally, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it is easier to keep track of what's going on. The maximum warranted reply time for all the emails and tickets is 60 minutes, yet it rarely takes that long to receive help. In case you add the Managed Services upgrade that we offer, our admins will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server
plans that we supply include 24/7 support via different means of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the plans or you have any kind of general or billing questions, you can call one of the local numbers that we have internationally or you can use our live chat support and talk to a live representative. For strictly technical issues which need assistance from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to keep track of a particular issue. The answer time for them rarely exceeds half an hour, which means that you can forget about having to wait for a whole day to get help. Our support service is available for any server-related issues, and the pre-installed software. If you need assistance for third-party applications, you can consider ordering the Managed Services upgrade that we provide for all of the packages.